GLASGOW – Employees at the Sitel call center that has been operating here for roughly a decade have been notified that the facility is closing in a few months.

The Glasgow location has handled a variety of customer service calls for Best Buy.

“Employees of Sitel Glasgow were informed of this difficult decision Sept. 11 during staff meetings,” said Rebecca Sanders, director of global communications for Sitel Group, answering questions from the Glasgow Daily Times via an email exchange.

The most the company had employed here at one time was roughly 800 during the 2011 holiday season, she said, Around 675 worked there in March 2014, the Glasgow site manager, Tim Miller, said in an interview at that time, when the company had just marked its fifth year in town.

The Daily Times had initially contacted Miller upon hearing the center was closing, but he immediately referred the newspaper to a corporate media email address to which the questions were sent.

Sitel Glasgow had, in the past few years, bumped its base rate of pay from $8 to $10 and then announced a new structure two years ago that allowed a bump to $11 per hour after the first 90 days, according to past Daily Times reports.

“As of Sept. 10, Sitel Glasgow employed 285 employees,” Sanders said, adding that not all of them were working in the building at 101 Hilltopper Way.

Sanders attributed the decision to close this particular facility to “recent business changes,” and said the last day of operations here is expected to be Jan. 12.

“The campaigns which are currently supported from Sitel Glasgow will be moved to other Sitel locations including Ocala, Florida, and Panama City, Panama, as well as a virtual model with our Sitel at Home solutions,” Sanders said. “We plan to accommodate the majority of our agents, 100-plus of whom have already transitioned [to a] virtual model .... Sitel has several offices throughout the U.S., Canada and other countries, as well as work-from-home operations, and we are encouraging our employees to look into these opportunities within the organization.”

At least some employees were also provided with letters with Miller's name in the signature line at the bottom advising them that “full-time associates who remain employed through their last date worked and who currently have benefits will remain eligible for those benefits through the last day of the month in which their employment terminates.”

“Associates affected by this site closure and who remain in good standing through the end of the scheduled last date worked will be eligible for rehire should there be future opportunities at other Sitel locations, including Work at Home,” the letter continues. “We cannot guarantee future employment because rehire selections will be based on the required qualifications for client campaigns as well as evaluation of past performance.

“Your separation will be considered a 'reduction in force' and, in most cases, will allow eligibility for unemployment compensation. The Human Resources team will be in touch with various governmental agencies and other businesses that may be able to provide you with employment assistance and related resource information.”

The letter says the company greatly appreciates the employees' service to Sitel and its clients.

“We will be depending on you to maintain the absolute highest level of performance during this transition period, and we are confident that you will continue to maintain the same level of dedication and professionalism you have always shown,” it says. “We wish you the very best in future endeavors.”

A phone number for Miller and a human resources representative are listed with encouragement to call with any questions.

-------------------------------------------------------------------------------------

GLASGOW – Employees at the Sitel call center in Glasgow have been notified that the facility at 101 Hilltopper Way is closing in a few months.

“Employees of Sitel Glasgow were informed of this difficult decision Sept. 11 during staff meetings,” said Rebecca Sanders, director of global communications for Sitel Group, answering questions via an email exchange.

The company had employed roughly 800 people during the 2011 holiday season, she said, and around 675 at one point in 2014, according to the Glasgow site manager, Tim Miller, at that time.

“As of Sept. 10, Sitel Glasgow employed 285 employees,” Sanders said.

Sanders chalked the decision up to “recent business changes,” and said the last day of operations here is expected to be Jan. 12.

“The campaigns which are currently supported from Sitel Glasgow will be moved to other Sitel locations including Ocala, Florida, and Panama City, Panama, as well as a virtual model with our Sitel at Home solutions,” Sanders said. “We plan to accommodate the majority of our agents, 100-plus of whom have already transitioned [to a] virtual model .... Sitel has several offices throughout the U.S., Canada and other countries, as well as work-from-home operations, and we are encouraging our employees to look into these opportunities within the organization.”

Recommended for you