Glasgow Daily Times, Glasgow, KY

Local News

August 2, 2012

GHA deals with complaints

GLASGOW — The Glasgow Housing Authority is built around helping those who need assistance in getting off the ground financially and getting out on their own.

They attempt to treat all who live in their public housing units as if they are ordinary renters with the GHA as their landlord. Sometimes, complaints arise and the GHA has a system to deal with the everyday complaints, along with those that occur as part of the public assistance system.

“There are a couple different kinds of complaints that we see,” said Sheri Lee, executive director of the GHA. “Some we get are giving us information about potential fraud and some are about neighbors. We get more complaints about fraudulent behavior than about neighbor problems.”

For fraud claims, such as someone working but not reporting income to GHA as is required through United States Department of Housing and Urban Development (HUD) regulations, Lee said those calls are kept anonymous. Over the phone, GHA representatives try to get as much information as they can and then check with employers and records to try to figure out the problem.

For the full story, read Friday's print or e-Edition of the Glasgow Daily Times.


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