Glasgow Daily Times, Glasgow, KY

Local News

July 31, 2012

‘What is your emergency?’

GLASGOW — Dennis Hatcher was working as a dispatcher for the Glasgow Fire Department at the Barren-Metcalfe Emergency Communications Center one day when he took a call from a woman complaining about the poor service she had received at a fast food restaurant.

The woman reported the server at the drive-thru had gotten her order wrong.

Hatcher calmly told the woman, “Ma'am that's something we can't deal with here.” He also suggested she return to the fast food restaurant and talk to officials there about her problem.

Hatcher isn't the only dispatcher to receive 9-1-1 calls that are a little out of the ordinary.

“People call in because someone has cut in front of them [in traffic],” said Laura Lee Williams, a dispatcher for the Glasgow Police Department.

The dispatchers at the communications center also receive phone calls from people wanting them to look up a certain phone number.

“That's how bad the system is abused,” Hatcher said.

Dispatchers at the communications center take emergency calls for police, fire and ambulance. All 9-1-1 calls now ring in at the communications center, but in the past emergency phone calls were transferred to either the city police department or the sheriff's department.


For the full story, read Wednesday's print or e-Edition of the Glasgow Daily Times.

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